Spokesperson training

11 24. Decalogo para crear un discurso eficaz
Communication Tips, Corporate Communication, Spokesperson training

DECALOGUE FOR CREATING AN EFFECTIVE SPEECH

In today's world of business communication, the development of a coherent and persuasive speech stands out as a key differentiating element. In this week's post we tell you about the ten guidelines that should be taken into account to structure speeches that, in addition to communicating any message effectively, are capable of making an impact on different audiences. 1. Audience analysis: before proceeding with the drafting, it is essential to identify the recipients of the message. Whether they are journalists, investors, employees or potential customers, the tone, style and content of the speech must be adapted to create an effective connection. 2. Define the objective: do you want to inform, persuade, inspire or motivate? Determining the objective of the speech is key to developing structured content that aligns expectations with desired outcomes. Structuring the content: to maintain clarity and conciseness, a speech should follow a logical sequence: captivating introduction, development with key arguments and strong conclusion. 4. Identifying the core message: it is important to identify the main message and keep it present throughout the speech. This message should be persuasive and capable of leaving a lasting impression on the audience. 5. Incorporating examples and anecdotes: the use of specific examples and relevant stories enriches the speech, facilitates understanding and creates emotional connections with the audience. 6. Language and tone selection: to keep the audience's attention, use clear and easy-to-understand language, changing the tone according to the context and purpose of the speech. 7. Practice and refine: detailed preparation and repeated rehearsal are important if you want to deliver an effective presentation. Feedback plays a key role because it allows you to make necessary adjustments to your message and presentation. For this, it is advisable to use professional communicators, such as a specialised agency. 8. Interaction with the audience: incorporating interactive elements, when appropriate, can increase participation and make the message more memorable and effective. 9. Impactful closing: end with a strong statement that summarises the main points and makes an impact on listeners to increase retention. There are different ways to do this, such as incorporating a call to action or sharing a reflection. 10. Preparing for the dialogue afterwards: preparing in advance to answer potential questions highlights the speaker's skill and knowledge, and strengthens the speaker's image of authority and confidence to the audience. In short, carefully crafting a speech is a crucial tactic for success in corporate communication. By putting this Decalogue into practice with the help of communication experts, companies can develop persuasive speeches that help them achieve their goals, as well as strengthen their image in the business world. At InfluenceSuite we offer you our experience in the creation of speeches. Shall we talk?

9 24. Formacion de Portavoces
Spokesperson training, Communication Tips

HOW TO BECOME AN EFFECTIVE SPOKESPERSON

TIPS FOR SUCCESSING IN FRONT OF ANY AUDIENCE If you want to get your message across in a clear, persuasive and convincing way, being a good spokesperson is nowadays an essential factor. The ability to communicate effectively can make the difference between success and failure, whether in front of customers, employees, the media or the community at large. To begin with, we need to be aware of the standards to be followed when selecting a company spokesperson. Everyone in the management of an organisation should generally be trained in communication because, although they are not usually a spokesperson, they may be required to do so at a particular time, such as in the case of a reputational crisis. According to the editorial platform The Conversation (2020), spokespersons chosen to be part of the top management of a company are newsworthy because they are people perceived as relevant by the audience and, therefore, the ones that journalists always want to talk to because their statements have more media impact. With this in mind, and once the most suitable speaker has been chosen, it is time to follow certain training guidelines that will enable them to communicate effectively with any type of audience: Thorough preparation: in-depth knowledge of the subject to be discussed is necessary in order to transmit clear, concise and coherent messages that are also related to the brand's values and image. To achieve this, it is necessary to have a team of communication specialists. Feedback is key to becoming an effective spokesperson. Constructive criticism allows for continuous improvement in the way you communicate. Using each intervention as an opportunity for growth, a spokesperson should value both praise and suggestions for improvement. Self-assessment, based on recordings of one's own speeches, complements this feedback by providing objective perspectives on body language, tone of voice and clarity of message. Know your audience: every audience is different, so it is important to tailor your message to their interests and expectations. Research the person or group of people to be addressed by the spokesperson in order to understand their concerns and needs. Once this step has been taken, the speech can be adjusted accordingly. Knowing how to manage a crisis: in times of extreme complexity, the spokesperson is a fundamental pillar that must transmit calm, clarity and security. It is very important to be prepared in advance and to have a thorough knowledge of the crisis plan. An effective spokesperson communicates the facts frankly, demonstrates empathy and ensures that corrective action is taken. A rapid response helps maintain public trust and reduces damage to the organisation's reputation. To lead the narrative during a crisis, it is essential to have the ability to manage stress and maintain composure. Hone non-verbal communication skills: the perception of a message can also be influenced by non-verbal communication. Gestures, postures, facial expressions and tone of voice may convey the opposite of the intended message. Therefore, the importance of maintaining eye contact, using confident posture and expressive gestures, as well as using an appropriate tone of voice that conveys confidence and credibility should be taken into account. In order to manage interactions effectively and respond clearly and accurately, you should have a list of possible questions and answers ready, both the most obvious and those that may be more complex. In the case of not having or knowing the answer, the best option is to establish a search commitment and give the answer at another time. The sooner the better. This will prevent the person who has asked the question in question from looking for the answer in other sources that may not be in the interests of the spokesperson and, therefore, of the company he or she represents. Adaptability and constant updating: In a rapidly changing media world, any spokesperson must be adaptable. Keeping abreast of the latest trends in communication, verbal and non-verbal, allows messages to be adapted to new formats and channels, ensuring that they are relevant and effective. A spokesperson must be versatile, able to interact in both conventional and digital media and be willing to use new communication techniques and tools. This proactivity, in addition to extending the reach and impact of the message, also strengthens the organisation's reputation. In short, to communicate effectively and efficiently with different audiences, it is essential to be properly prepared. It will be easier to communicate effectively in any situation if you work with a specialised communications agency. At InfluenceSuite we have a team of experts in this field. Don't hesitate to contact us, we are here to help you in this and any other area of communication you may need.

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