COMMUNICATION AGENCIES AS A STRATEGIC PARTNER FOR STRATEGIC, TACTICAL AND OPERATIONAL DECISION MAKING
If a company wants to stand out from its competitors, it needs more than just good products or services: it must know how to communicate its value proposition effectively. This is where communication agencies come into play because, in addition to designing and executing ad-hoc campaigns, we have the capacity to advise our clients in making all kinds of decisions to ensure the success of their communication actions. Strategic, tactical and operational decisions are not interchangeable concepts, they are complementary levels within business planning. Strategic decisions are long-term decisions that define the general direction of the company: brand positioning, purpose, values or priority audiences. Tactical decisions, on the other hand, respond to how to execute that strategy: what channels to use, what type of content to generate or what tone to adopt in communication. Finally, operational decisions are day-to-day: what format and content a press release should have, when is the best time to publish it, the replication of that release in a post for social networks or for the blog with its own content and adaptation of message and tone, the amplification of the messages or the news through a specific type of interview, meeting with an individual or collective journalist... and so on for an endless number of communication tools. A communication agency with an integral vision, such as InfluenceSuite, must be capable of accompanying the company in the following stages of what we at the Agency define as the "E.T.O. Journey": We could say, in conclusion, that the decision to hire a communication agency is not only about delegating tasks, but also about being aware that this means having a strategic partner, as another part of the company, who is capable of providing value at every level of business decision making. As communication agencies, we help our clients to ensure that their brands act with coherence, efficiency and agility. We guide them towards the communication route that allows them to achieve the desired success but, above all, we provide them with the experience and tools necessary to reinforce their positioning and connection with each of their stakeholders. If you want to know more, do not hesitate to contact us.



















